Velocity Credit Union
  • Main-610 East 11th Street, Austin, TX 78701
  • Hourly
  • Full Time

Comprehensive Benefits Package


Velocity's mission is to provide our members personalized service and unique value as their local banking alternative. Our vision is to be the preferred financial institution for our community and to make a positive impact on our members and their financial goals. Our goal is to consistently deliver superior service to all credit union members and staff.

Work Schedules:
Monday thru Friday from 8:30am - 5:30pm and occasional Saturdays from 8:30am - 2:00pm.

Monday thru Friday from 9:30am - 6:30pm and occasional Saturdays from 8:30am - 2:00pm.

DUTIES

Focus on providing outstanding customer service, including identifying new products and services to members that need them, through all means of not-in-person contact, including phone, email, chat, etc.

Provides the highest quality service and information to members.

Answers all calls in a timely manner to meet or exceed departmental goals and expectations.

Takes ownership of reported problems, and drives them through to resolution.

Cross-sells Credit Union services to members by recognizing their needs.

Identifies and escalates calls to the proper destination for resolution.

Engages in inbound and outbound calling to Credit Union members.

Perform all other related duties as assigned.

QUALIFICATIONS

Must have the ability to project a positive, professional image at all times, and must be able to interact with difficult people in stressful situations in a calm, rational manner.

Must have good public relations skills in order to serve members, employees, and cross-sell services well.

Attention to detail and efficiency.

Reliable, dependable and respectful work ethic.

High sense of willingness and a positive attitude.

Must be able to effectively use Microsoft Windows, common office applications, and common office equipment.

Must be able to accurately type 40 WPM.

High school diploma, GED, or vocational equivalent required.

Call center experience preferred.

Prior experience in financial institution call center operations a plus.

Applicants are expected to perform the essential functions of the job with or without reasonable accommodation.

 

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

Velocity Credit Union
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