Velocity Credit Union
  • Main-610 East 11th Street, Austin, TX 78701
  • Hourly
  • Full Time

Comprehensive Benefits Package

Velocity's mission is to provide our members personalized service and unique value as their local banking alternative. Our vision is to be the preferred financial institution for our community and to make a positive impact on our members and their financial goals. Our goal is to consistently deliver superior service to all credit union members and staff.

Work Schedule:Monday - Friday 8:30am - 5:30pm and occasional Saturdays 9:00am to 12:00pm.


Communicates with members by telephone, mail, personal visits and other approved methods and collects past due loans, overdrawn depository accounts, and other types of indebtedness incurred by members or other persons to the Credit Union.

Establishes repayment agreements with members and adjusts accounts as necessary to achieve collection of past due accounts.

Accurately completes and processes all documentation related to the functions of the collections area, including contact work cards, repossession reports, bankruptcy documents, extensions agreements, insurance claims, member files, and related documents.

Make a positive impact with every connection all the time.

Foster a supportive role towards Velocity's core values, service commitments, and customer service best practices.

Project a confident and knowledgeable demeanor that includes excellent communication, skills, decisiveness, and ownership of responsibilities.

Perform all other related duties as assigned


Must be able to project a positive, professional image to the membership.

Must be able to exercise independent judgment, often without immediate contact or support from supervisor, in order to obtain relevant facts from debtors and formulate acceptable repayment agreements with debtors.

High school diploma, GED, or vocational equivalent required.

Three to five years experience in a related field required.

Must have a personal automobile available in order to conduct outside collection visits.

Applicants are expected to perform the essential functions of the job with or without reasonable accommodation.

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

Velocity Credit Union
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